Terms and Conditions
Same Day Delivery
Same delivery is guaranteed throughout Australia and New Zealand on orders placed before 2pm in the recipient’s time zone, Monday – Friday and 10am Saturday. For the United Kingdom and Republic of Ireland on orders placed before 12:00pm in the recipient’s time zone, Monday – Friday and 10am Saturdays. Same day delivery can be available on orders placed after these times, but it is not guaranteed. Flower deliveries to residential addresses usually occur between 9:00am and 7:00pm.
Same Day Delivery Exclusions
Weekend and Public Holiday Delivery
Flowers - Saturday Same Day Delivery
Delivery of flowers by a Florist can be arranged throughout most of Australia, New Zealand, United Kingdom and Republic of Ireland if the order is received before 10am in the recipient’s time zone. Rural, restricted and remote deliveries may not have Saturday deliveries. If you are concerned please contact HQ to confirm delivery details.Please Note: These cut off and delivery do not apply to busy floral events including (but not limited to) Mother’s Day, Valentine’s Day and Christmas. Please check the website for the order cut off times for these days.
Flowers - Sunday Delivery
Flowers - Public Holidays
Credit Card Security
Recipient "Not at Home"
Kingswood Florist and Network Members are not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery.
If there is a contact phone number on the order form, the courier may contact the recipient to check if they are at the location before they attempt to deliver the gift. If there is no phone number provided on the order form, the courier will attempt to deliver gift on the specified delivery date.
If the recipient is not at the location when the delivery is made, the courier will try to leave a “not at home” card at the recipient’s location. This card explains the situation and asks the recipient to contact the supplier.
If the courier deems the location to be a “safe” location the item will be left at the address provided. In these cases delivery will be deemed to have been made successfully. If you do not want the order left at the address please ensure this information has been provided in the special instructions field on the order form.
Kingswood Florist and its Members will do their utmost to deliver the gift at a later date if the recipient replies to the “not at home” card. Additional delivery charges may apply if the supplying florist has to deliver the gift more than once. Alternatively, the recipient may have to collect the order at the florist/courier’s premise.
Fees and Charges
- Recipient refuses to accept delivery of the gift.
- Address provided is incorrect.
- Occupants are not at the location and do not respond to the “not at home” card left by our courier.
Time Sensitive / Difficult Deliveries / Hospital Deliveries
- Esperance, WA
- Merriwa, NSW
- Karratha, WA
- Tom Price, WA
- Newman, WA
- Weipa, QLD
- Hopetoun, VIC
- Wedding Receptions
- Hospitals (especially Intensive Care Units)
- Army, Airforce and Naval Bases
- Secure Buildings
Alcohol Deliveries with Flowers
Why Kingswood Florist does not guarantee the delivery of alcohol with all purchases
- Kingswood Florist is unable to guarantee the recipient of the gift is over the legal age in that state or country.
- The recipient of the gift may have certain religious beliefs
- Certain countries or States have laws that prohibit the sending of alcohol
- Certain countries or States require florists to possess a licence to send alcohol with flower orders
Alcohol with Gift Baskets
What type of personal information will be collected?
How will the personal information be used?
Personal information collected about the recipient by Kingswood Florist will be used for the primary purpose for which it was collected and for any secondary purpose if it is directly related to the primary purpose, or in a way that the customer and recipient would reasonably expect the information to be used. The primary purpose for collecting personal information about a recipient is to facilitate the delivery of an order.
The personal information of the recipient will be disclosed to a contractor that supplies a floral delivery service for Kingswood Florist, in Australia or overseas. Please note that this site contains links to other sites.
Thawte is the provider of the the digital (SSL) certificate used by Kingswood Florist for credit card protection. Thawte is not responsible for the privacy practices, privacy statements, or content of any other web sites. Personal information held by Kingswood Florist about an individual can be made available upon request.
A reasonable fee may apply to this service. Individuals are entitled to know what sort of information is held, how it is collected, used and disclosed as outlined in this document.
Kingswood Florist reserves the right to make changes to this Policy at any time.