How We Are Responding to COVID-19
The safety of our customers, our florists, and our team members are our top priority. This is an unprecedented time, and we want to communicate with you how we are dealing with COVID-19. We have temporarily made some updates to our floral design and delivery process. For further details, please read on below.
Contactless Delivery
For the time being, we have instructed our floral partners to utilize contactless delivery to ensure their safety and the safety of your loved ones. This means that our florist will either call the recipient first and notify them of the upcoming delivery and arrange to leave the flowers at the door or they will knock on the door, move away and leave the flowers on the doorstep, maintaining social distancing rules as they communicate with the recipient.
Temporary Substitution Policy
Due to flower supply challenges we have recently had to reduce our regular range. We are currently having difficulty sourcing roses, natives and tropical blooms but flower supply does vary from state to state. As a result it may be necessary to substitute some or all of your flowers or change colour palette using a mix of our freshest in-store blooms. This may happen even when you’ve selected a specific design from our website. We will always do our best to create something as close as possible to the design you ordered but at times this might not be possible.